These Terms of Service (the “Terms”) form a binding contract between you and Ahmed Hossam Hassan Faris Imparez, who operates ATLAS as an individual in the Arab Republic of Egypt (“ATLAS”, “we”, “us”, “our”).

You agree to these Terms when you create an account, subscribe to a coach, or otherwise use the Platform. If you do not agree, do not use ATLAS.

These Terms incorporate our Privacy Policy. If a coach is using ATLAS, the ATLAS Coach Partnership Agreement also applies to them and, on any question about a coach’s obligations to us, prevails over these Terms.

Please read sections 5, 17 and 18 with particular care. They deal with physical risk, with what we do and do not promise, and with the limits of our liability.

• “Athlete” — a user who subscribes to, or seeks to subscribe to, a Coach.
• “Coach” — an independent professional listed on the Platform who provides Coaching Services.
• “Coaching Services” — any training, programming, nutrition guidance, consultation, check-in or comparable service provided by a Coach, in person or remotely.
• “Platform” — the ATLAS web and mobile applications and all services delivered through them.
• “Platform Fee” — the 20% commission your Coach owes ATLAS on each transaction and sends us out of what you paid them, described in section 7. It is never added to your price.
• “Subscription” — any package, plan, session pack or programme you purchase from a Coach through the Platform.
• “User”, “you” — any person using the Platform, whether as an Athlete, a Coach or a visitor.

ATLAS is an intermediary. We operate a marketplace that lets you find a Coach, agree terms with them, pay them, exchange messages, receive your programme and track your progress. We do not handle the money — see section 7 — and what we hold is the record of what was agreed and what each side said was paid.

The contract for coaching is between you and the Coach. Coaches are independent professionals. They are not our employees or agents. We do not write, review, approve or endorse the content of any training or nutrition programme a Coach issues to you.

ATLAS is not a medical service. Nothing on the Platform — including the metrics we calculate from your measurements, such as estimated energy expenditure, macronutrient targets or body fat percentage — is a diagnosis, a medical assessment, or a substitute for advice from a qualified physician.

What verification means. Where a Coach is marked “verified”, it means we have checked identity and certification documents they supplied. It is an administrative status. It is not a warranty by us of their competence, and it does not make us responsible for their advice. Ratings and reviews are the opinions of other Users, not ours.

We are not a payment provider. You transfer money to your Coach yourself, using your own bank or wallet app. ATLAS never receives, holds or moves that money, and we never see your card number, CVV or bank credentials because you never enter them here. What we hold is the record of the payment, which is what section 7 and section 9 are about.

• You must be at least 18 years old. A person under 18 may hold an account only with the verifiable consent of a parent or guardian, who accepts these Terms on their behalf and remains responsible for their use of the Platform.
• You must have the legal capacity to enter into a contract, and you must not be barred from using the Platform under any applicable law or by a previous termination by us.
• You must give accurate registration details and keep them current. One account per person. Do not share your account, sell it, or let anyone else use it.
• You are responsible for everything done through your account. Keep your credentials secure and tell us at security@atlascoaches.com immediately if you suspect unauthorised access.
• You may delete your account at any time from your Profile. Deletion does not cancel a Subscription you have already paid for, nor extinguish sums already due.

Physical training carries an inherent risk of injury, illness and, in rare cases, death. That risk exists however competent your Coach is. By using ATLAS to obtain Coaching Services, you accept that risk knowingly and voluntarily.

• Get medical clearance before starting or materially changing a training or nutrition programme, particularly if you have or suspect any cardiovascular, metabolic, respiratory, renal or musculoskeletal condition, are pregnant or postpartum, are recovering from injury or surgery, or are taking prescribed medication.
• Answer the intake survey honestly. Your Coach programmes from what you tell them. Withholding an injury, a condition, a medication or a history of disordered eating can lead directly to harm, and we and your Coach are entitled to rely on your answers being accurate.
• Stop and seek help if you experience chest pain, dizziness, faintness, unusual shortness of breath, or pain that is not ordinary training discomfort. Contact the emergency services if the situation is urgent.
• You decide what you do. A programme is a recommendation. You are free to decline any exercise, load, protocol or dietary instruction, and you should do so if it feels unsafe.

Coaches are prohibited from prescribing medication or performance-enhancing substances. No Coach on ATLAS may recommend, supply, arrange or facilitate access to any prescription medicine, anabolic steroid, SARM, peptide, hormone or comparable substance, or tell you to change medication prescribed to you by a doctor. If a Coach does any of this, stop and report it to us immediately — it is grounds for their removal from the Platform.

Report any safety concern to safety@atlascoaches.com. Nothing in this section limits any liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence.

Each Coach sets their own packages, prices, durations and inclusions, and these are shown on their profile before you pay. What the listing describes is what the Coach is contractually obliged to deliver.

Unless a Coach’s listing promises more, every Coach must:

• acknowledge you within 24 hours of your payment being confirmed;
• issue your initial training and/or nutrition plan within 72 hours of payment, or of your completing the intake survey if that is later;
• reply to your messages within 24 hours on business days;
• check in at the cadence advertised in your package, and at least once every 7 days if no cadence is stated; and
• deliver every session and item included in the package you paid for.

Your intake survey becomes available once you have subscribed. It is how your Coach learns what to programme. Completing it is optional field by field, but a Coach cannot be held to the standards above for information you did not give them.

If a Coach falls short of these standards and does not put it right after you raise it, contact us — see sections 9 and 23.

• All prices are displayed in Egyptian Pounds, and the amount on the plan is the whole amount. Nothing is added at checkout.
• The price shown at checkout is the price you pay. We do not add a separate fee on top of the Coach’s price.
• You pay your Coach directly. ATLAS does not collect, hold, or pass on your money at any point. When you subscribe, we show you your Coach’s own wallet or account and a reference, and you make one transfer to them. We are not a payment provider and we never touch the funds.
• What that means for you, plainly. Because we never hold your money, we cannot reverse a transfer, and there is no card network behind it to charge back to. What we do hold is the record: who was shown which account, what each of you said was sent and received, and when. That record is what a dispute is decided on, so always pay to the account shown on the payment screen, and never to a number sent to you in a chat. A coach asking you to do that is breaking their agreement with us, and you should report it — see section 10.
• How we are paid. Your Coach owes ATLAS a Platform Fee of 20% of the price you paid, which they send us afterwards out of what they received. This funds verification, support, dispute handling and the Platform itself. It is never added to your price, and it is not your concern: whether your Coach has paid us or not changes nothing about the plan you bought.
• Your subscription starts when your Coach confirms your payment, or automatically 48 hours after you tell us you have paid if they have not responded — so an unresponsive Coach cannot cost you the plan you paid for.
• If a Coach tells us the money never reached them, we pause the plan while we check and decide it ourselves. Your messages are kept either way. If we find the payment was real, everything resumes untouched.
• You are responsible for any fee your own bank or wallet provider charges you.

• Every Subscription shows its duration and its expiry date in the app. Session packs have no fixed expiry unless the Coach states one.
• No Subscription renews itself and no payment is ever taken without you completing checkout again. Nothing is stored to charge you silently. If that ever changes we will tell you clearly before you buy, and it will require your separate consent.
• We send a renewal reminder shortly before your Subscription ends. You can turn those reminders off at any time from your Profile, per subscription. Turning them off changes nothing about the period you have already paid for, and does not cancel anything.
• If your payment does not reach your Coach, we will notify you and your access continues for a short grace period while it is sorted out. If it is not resolved, the Subscription lapses and your Coach is no longer obliged to serve you.
• When a Subscription lapses you keep access to your own progress history. Messaging and new plan delivery stop until you resubscribe.

Your statutory rights under Consumer Protection Law No. 181 of 2018 and its executive regulations are not affected by anything in this section.

A Coach may promise more than this. Where a Coach publishes their own refund policy on their profile, that policy binds them in addition to this section. A Coach’s policy can only add to your rights — where it is more generous than this section, theirs applies; where it is less, this section applies. A Coach cannot contract out of your statutory rights, and any attempt to do so has no effect.

Cooling-off. You may cancel a Subscription and receive a full refund within 14 days of purchase, provided coaching has not yet substantially begun — meaning your Coach has not yet issued a plan and no session has been delivered. Once a plan has been issued or a session delivered, that part of the service has been performed and this cooling-off right no longer applies to it.

A refund is due where, on our reasonable assessment:

• your Coach did not deliver a material part of what you paid for;
• your Coach materially missed the service standards in section 6 and did not put it right after being told;
• your Coach became unavailable without adequate arrangements;
• the listing materially misdescribed the package;
• the payment was duplicated or was not authorised by you; or
• the law otherwise requires it.

A refund is not ordinarily due where the service was delivered as described and you are dissatisfied with your physical results, where you did not follow the programme, or for a clearly disclosed non-refundable period you have already consumed — except where the law provides otherwise.

Partial refunds. Where part of a package has been delivered, we will normally refund the undelivered portion on a pro-rata basis.

How to request one. Ask from inside the app, on the subscription itself. The request goes to your Coach first, because they hold the money and can settle it in an hour. They have 3 days to answer. If they do not answer, or if you disagree with their answer, it comes to us and we decide. We look at what you both say and at the message, delivery and adherence records, and we give you our reasons. You can also reach us at support@atlascoaches.com.

Your Coach sends the money back, not us — and this is the part worth reading. Because you paid your Coach directly, we never held your money and cannot return it for you. Your Coach has 48 hours from the agreement or our decision to send it back to the account you paid from, and we ask you to confirm when it arrives.

If it does not arrive, tell us. Say so in the app and the clock stops while we look. A Coach who is late returning money drops out of search immediately and has their account suspended after 72 hours, which is stricter than what happens when they are late paying us — because this is your money, not our fee. We will tell you what we find. We will not tell you a refund is settled because time passed; only you confirming it, or us deciding it, settles it.

What we can and cannot do. We can decide the dispute, cancel our own 20% so your Coach is not charged on a refunded sale, remove a Coach from search, suspend them, and remove them from ATLAS permanently. We cannot reach into your Coach’s account and take the money back, and we will not pretend otherwise. If a Coach refuses a refund we have decided is due, tell us and we will act on the account — and the record we hold is yours to use.

If you found a Coach through ATLAS, everything with that Coach must stay on ATLAS — the initial package, every renewal, every extra session, every upgrade, whether the training is online or in person.

This protects you, not just us. Off-platform there is no verified record of what was agreed, no record of what was paid, no message history to rely on in a dispute, no refund process, and no one to escalate to. Note what this does and does not mean: you pay your Coach directly either way. The difference is that a payment arranged through ATLAS has a reference, a record of the account you were shown, a deadline for your Coach to respond, and somewhere to go if it goes wrong — and one arranged in a chat has none of those.

Coaches are contractually forbidden from sending you a phone number, a WhatsApp or Telegram contact, an email address, an InstaPay or wallet handle, a bank account, a QR code or an external link inside ATLAS, or from offering you a lower price to pay them outside the Platform. This applies even if you ask them for it.

If a Coach asks you to arrange payment outside the app, please decline and report it through the app or to support@atlascoaches.com. Reports are confidential and we do not penalise the person reporting.

This does not restrict you. You are free to train with anyone you like, including someone you knew before ATLAS or who was recommended to you personally by a friend. Section 10 concerns Coaches you found through the Platform. If you knowingly and repeatedly help a Coach take Platform business off-platform, we may close your account, but we will not pursue you for the Coach’s breach.

• Messaging becomes available once you have an active paid Subscription with that Coach, and is limited to that Coach.
• You may attach photographs, videos and voice notes. Do not send identity documents, card details, or medical records belonging to anyone else.
• Messages are stored, automatically scanned, and can be read in full by authorised ATLAS staff where there is a legitimate safety, fraud, dispute or compliance reason. This is explained in section 6 of our Privacy Policy. Please read it before you use chat.
• Progress photographs are optional, stored privately, and visible only to you, to the Coach you are currently subscribed to, and — in a specific safeguarding or abuse investigation — to a named senior member of our staff. A Coach may never download, share, publish or reuse them, in any form, without your separate written consent.
• Video calls are not recorded. Either of you may start one from the chat while a Subscription is active. We keep a record that a call happened and how long it lasted; we do not keep the call. Nobody at ATLAS can listen to it, then or later.

• Only Users who have actually paid for a Subscription with a Coach can review that Coach. This is enforced by the system, not merely by policy.
• Reviews must be your genuine, first-hand experience. Do not post reviews in exchange for payment, a discount or any other benefit, and do not review a Coach you are related to or in business with.
• We may remove a review that is unlawful, abusive, contains personal data, is off-topic, or is demonstrably fake. We do not remove a review simply because a Coach dislikes it, and we do not edit the substance of reviews.
• A Coach’s displayed rating is calculated from eligible reviews. Coaches cannot alter their own rating.

You must not, and must not attempt to:

• use ATLAS for any unlawful purpose, or in breach of any applicable law;
• harass, threaten, defame, stalk, sexually harass or discriminate against any User or member of our staff;
• impersonate anyone, or misrepresent your identity, age or qualifications;
• upload content that is unlawful, sexual, violent, hateful, or that infringes anyone else’s rights, or that contains another person’s image without their consent;
• upload malware, or interfere with, probe, overload or disrupt the Platform or its security measures;
• scrape, crawl, bulk-download or systematically extract Platform data, including Coach listings and User contact information;
• reverse engineer, decompile or attempt to derive the source code of the Platform, except to the extent the law expressly permits;
• use the Platform to advertise, recruit for, or promote a competing service, or to send spam;
• circumvent any access control, or access data belonging to another User — which may also be an offence under Law No. 175 of 2018 on Anti-Cyber and Information Technology Crimes; or
• use the Platform to launder money or to arrange a payment unrelated to coaching.

We do not tolerate objectionable content or abusive users. Every chat has a Report button and a Block button: blocking stops messages and calls between the two of you at once, and a report goes to ATLAS, never to the person reported. We review reports of abuse within 24 hours, remove content that breaks these terms, and suspend or close the accounts responsible.

Your content stays yours. You keep all rights in the photographs, videos, messages, measurements and reviews you upload. You grant us a limited, worldwide, royalty-free licence to host, store and display that content solely to operate the Platform and deliver the service to you — for example, to show your progress photographs to your own Coach. We do not use your content for marketing without your separate consent, and we never use your progress photographs or health data for marketing at all.

Your reviews may be displayed publicly on the Coach’s profile alongside your display name and profile photograph. That is the point of a review; if you do not want that, do not post one.

Coach content. Training and nutrition plans a Coach issues you are licensed to you for your own personal, non-commercial use. Do not resell, republish or redistribute them.

Our content. The ATLAS name, logo, interface, software, databases, survey instrument and calculation logic belong to us. You may use them only as these Terms allow.

Infringement. If you believe content on ATLAS infringes your rights, write to legal@atlascoaches.com identifying the content, your right, and your contact details. We will investigate and act promptly.

Anyone can apply to coach from inside the app, but nobody is listed automatically. A person at ATLAS checks every application — including the applicant's national ID and a photo of them holding it — and only an approved applicant who then accepts the [ATLAS Coach Partnership Agreement](/legal/coach-agreement) in the app becomes a Coach. That Agreement sets out their obligations on qualifications, scope of practice, safeguarding, data handling and conduct, and every Coach on the Platform has accepted it, clause by clause.

That Agreement governs the relationship between us and a Coach, including the Platform Fee and when it falls due, what happens if it is late, the requirement to keep Platform business on the Platform, and the prohibition on sharing contact or payment details in chat. Where it conflicts with these Terms on a question of a Coach’s obligations, it prevails.

To apply, choose "I'm a coach" when you create your account, or open the coach section from your profile.

By you. You may stop using ATLAS at any time and delete your account from your Profile.

By us. We may suspend or terminate your access, in whole or in part, where we reasonably believe you have materially breached these Terms, where your continued access presents a risk to another User or to the Platform, or where the law or a competent authority requires it.

• We will tell you the reason, normally within 24 hours, unless doing so would prejudice an investigation or breach the law.
• You may contest it. Write to support@atlascoaches.com and a person — not an automated system — will review your case and give you a reasoned decision within 14 days.
• Where a suspension turns out to be unjustified we will restore your access promptly and, if you lost paid Subscription time as a result, extend or refund it.
• Termination does not affect rights and obligations already accrued, including your right to a refund that was already due.

The Platform is provided on an “as is” and “as available” basis. To the fullest extent the law permits, we exclude all implied warranties.

We do not warrant, and are not responsible for:

• the quality, safety, legality or outcome of any Coaching Services — those are the Coach’s responsibility;
• any injury, illness, aggravation of a condition, or death resulting from training or from following a Coach’s programme;
• the accuracy of anything a Coach or another User states, including their claimed qualifications beyond the documents we have checked;
• uninterrupted, timely or error-free operation of the Platform;
• any specific fitness, weight, body-composition, aesthetic or performance result;
• whether a payment you make to a Coach arrives, since it travels between your bank or wallet and theirs and never through us; or
• the acts or omissions of any third party, including hosting providers and mapping providers.

Nothing in this section excludes liability for death or personal injury caused by our own negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to the paragraph below, and to the fullest extent permitted by law, our total aggregate liability to you arising out of or in connection with these Terms and your use of the Platform, whether in contract, tort or otherwise, in any period of twelve months, is limited to the greater of (a) the total amount you paid for Subscriptions arranged through the Platform in that period, and (b) EGP 5,000.

We are not liable for loss of profit, loss of opportunity, loss of data, or indirect or consequential loss.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any liability that cannot lawfully be excluded — including under Articles 163 and 217 of the Egyptian Civil Code and under Consumer Protection Law No. 181 of 2018. Your statutory consumer rights always stand.

You agree to indemnify us against any claim, loss or reasonable cost arising from your breach of these Terms, your misuse of the Platform, or your infringement of anyone else’s rights. This does not apply to the extent the claim arises from our own breach or negligence, and it does not apply to consumers beyond what the law permits.

ATLAS relies on third parties to work: cloud hosting, push notification delivery, mapping, a video-call provider used only while a call is in progress, and an AI provider used only when a Coach asks for a draft programme. Their own terms and privacy policies govern their services, and we are not responsible for them. Links to external sites are provided for convenience and are not an endorsement.

No payment provider appears in that list. You pay your Coach from your own bank or wallet app, so no processor, acquirer or card network handles your money or your data on our behalf. Your own bank’s terms govern the transfer you make.

Neither you nor we are liable for failure to perform — other than an obligation to pay money already due — caused by an event beyond reasonable control, including natural disaster, epidemic, war, civil unrest, act of government, or failure of national telecommunications, banking or power infrastructure.

We may update these Terms. We will announce any material change by email and by in-app notice at least 14 days before it takes effect. If you do not accept a change, you may stop using ATLAS and delete your account before it takes effect; the version in force when you bought a Subscription continues to govern that Subscription. Continuing to use ATLAS after a change takes effect means you accept it. Previous versions are available on request.

Talk to us first. Most problems are fastest to fix through support@atlascoaches.com. We aim to acknowledge within 2 business days and resolve within 14 days.

Consumer authority. If you are a consumer and are not satisfied, you may complain to the Egyptian Consumer Protection Agency (جهاز حماية المستهلك) under Law No. 181 of 2018. For data protection complaints, see section 19 of our Privacy Policy.

Governing law. These Terms, and any non-contractual obligation arising out of them, are governed by the laws of the Arab Republic of Egypt.

Jurisdiction. The competent courts of the Arab Republic of Egypt have jurisdiction. If you are a consumer, this does not deprive you of the protection of any mandatory rule of the country where you habitually reside, nor of your right to bring proceedings in the courts of your own domicile where the law gives you that right.

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us on their subject matter and replace any earlier version.
• Severability. If any provision is held invalid or unenforceable, the rest continues in force and that provision applies with the minimum modification necessary to make it valid.
• No waiver. If we do not enforce a right immediately, we do not lose it.
• Assignment. You may not transfer your rights under these Terms. We may transfer ours to an affiliate or in connection with a merger or sale of the business, on notice to you, provided your rights are not diminished.
• Notices. We contact you by email or in-app notification. Formal notices to us go to legal@atlascoaches.com.
• Language. These Terms are published in Arabic and English. In the event of any conflict, the Arabic text prevails and is the text submitted to any Egyptian court or authority.
• Electronic agreement. Accepting these Terms electronically has the same effect as signing them, under Law No. 15 of 2004 on Electronic Signature.

• Support and refunds: support@atlascoaches.com
• Safety concerns: safety@atlascoaches.com
• Security issues: security@atlascoaches.com
• Privacy and data rights: privacy@atlascoaches.com
• Coach applications: coaches@atlascoaches.com
• Legal: legal@atlascoaches.com